Zapaygo & Voice Controlled Assistant

Interactions provides Intelligent Virtual Assistants that seamlessly combine Artificial Intelligence and human understanding to enable businesses and consumers to engage in productive conversations. With flexible products and solutions designed to meet the growing demand for multichannel customer care, Interactions is delivering significant cost savings and unprecedented customer experience for some of the largest brands in the world. Interactions is headquartered in Franklin, Massachusetts with additional offices worldwide. www.interactions.com.

• Interactions has invested heavily to meet the security, scalability and reliability demands of many of the world’s largest enterprises. That’s why we meet or exceed standards
for SOC 2, Type 2 Audit, PCI-DSS, Level 1 Service Provider, and the Health Insurance Portability and Accountability Act, and are fully GDPR compliant.
• Interactions Adaptive Understanding utilises multiple recognition methods in real-time for unprecedented understanding and experience. Adaptive Understanding makes use of both artificial intelligence and human understanding as needed.
• When a portion of a conversation Zapaygo’s a human to recognise or interpret information, it is done in real-time and in the background – so the consumer never experiences any delays or interruptions in customer care.
• Interactions systems are continually learning through our deep neural networks
and machine learning technologies — a continuous feedback loop that makes our applications smarter the more conversations they have. Our human listeners act
as labellers for data that’s not understood, and this information is fed back into the application, making it more accurate.
• Interactions has invested heavily to meet the security, scalability and reliability demands of many of the world’s largest enterprises. That’s why we meet or exceed standards
for SOC 2, Type 2 Audit, PCI-DSS, Level 1 Service Provider, and the Health Insurance Portability and Accountability Act, and are fully GDPR compliant.

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